We do appreciate your business and loyalty and we certainly would never want you to feel that way or lose you as a customer, sandra_p. When it comes to Caller ID Spoofing, we are limited as to what can be done at this time. We do recommend not answering any calls from numbers that are not recognized as that will give the spammer confirmation that you have an active number and the spammers will continue calling. You can try our Call Filter app to filter some of the spam / spoofed calls. Here is a link with additional details: https://www.verizonwireless.com/solutions-and-services/call-filter/ along with FAQs: https://www.verizonwireless.com/support/call-filter-faqs/ and set up guide: https://www.verizonwireless.com/support/how-to-use-call-filter/. Lastly, here is a link from the FCC regarding Caller ID spoofing: https://www.fcc.gov/consumers/guides/spoofing-and-caller-id and how you can file a complaint: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002234203-Unwanted-Calls-Phone-.
We understand the importance of taking advantage of our Call Filter app especially because you're receiving multiple calls from different places, and we will be glad to clarify all of your concerns regarding the charges associated with this feature. We offer a free version of this feature that will help you detect spam calls. Please click on the following link and review item number 2 under the "Free Spam Protection" section. http://spr.ly/6608Edun2
Please tell us, are you experiencing any issues while setting up the free version of this feature?