Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Video calling not working.
S6edgeplusLOVR
Enthusiast

Settings in advanced calling are turned on, on BOTH Verizon android devices. No option to "video call" from my phone screen -on an s6. On my moms s5 she has the video call available and it says my phone -the s6-cannot receive video calls.

0 Likes
Re: Video calling not working.
vzw_customer_support
Customer Support

Let’s get your Samsung S6 Edge up and running on video calls, S6edgeplusLOVR. First, please check and make sure you have all the software update. Then follow these steps. http://vz.to/1qIdMbV Keep us posted.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!