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Why I get "GSM Limited Connectivity" while Roaming in Mexico?
Hir25
Member

Why I get "GSM Limited Connectivity" while Roaming in Mexico?

I was asked to upgrade to a Global Phone since the CDMA in Mexico will stop working very soon. I'm in Mexico and it connected  to the GSM network but  with the message GSM Limited Connectivity, If I switch the setting to use CDMA only it connects.

I want to know why I'm getting that message with the GSM network setting? I travel often to Mexico and I do not want to be left without service once the CDMA network is shut off.

Thank you.

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Re: Why I get "GSM Limited Connectivity" while Roaming in Mexico?
Weth
Sr. Leader

What phone?

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Re: Why I get "GSM Limited Connectivity" while Roaming in Mexico?
Hir25
Member

A Kyocera one

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Re: Why I get "GSM Limited Connectivity" while Roaming in Mexico?
Weth
Sr. Leader

Could be invalid SIM card

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Re: Why I get "GSM Limited Connectivity" while Roaming in Mexico?
vzw_customer_support
Customer Support
I know how important it is to ensure you have reliable service when traveling out of the country Hir25. Let's get to the bottom of your service concerns. Can you verify what model device you have? I was unable to locate the Kyocera One as a device in our line up. Is this the first time you receive this message while in Mexico? Are you traveling to a part in Mexico you normally don't travel too?

Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Why I get "GSM Limited Connectivity" while Roaming in Mexico?
Hir25
Member

There was a problem with the SIM or the way it was setup in the system,  customer service by chat took care of it.

Thank you!!

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