Active watch 2 not connecting with my plan

Since November I haven't been able to connect my watch with my plan. I've spoke. To 20+ verizon customer service representatives and tech support and NO ONE has been able to resolve this issue. I'm paying for a line that isn't working. When I finally speak to someone they promise they will call me back tomorrow and they don't. 

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Re: Active watch 2 not connecting with my plan
Customer Service Rep

We are sorry to hear that you have not been able to connect your watch and for the overall experience this has caused you. We would love the opportunity to look in to this for you and see what's going on so that we can reach a resolution. Please send us a Private note for personalized assistance.