Apple Watch SE GEN 2 - Problems Setting up "Find My"
Steve176
Enthusiast - Level 2

So we got an Apple Watch for my kid. Obviously one of the major features we'd like to use is "Find My" for keeping track of his location.

When I launch the Find My app on my iPhone, his watch shows up as a device but it says "no location found".

I've gone through all  the watch's settings and turned on anything to do with allowing location sharing and so forth, as well as anything I could find in the watch application.  No dice.

Here are some facts:

1) Watch is not paired to my phone, it's on my wife's Verizon plan so it's paired to hers; I have a corporate  plan so as far as I know I can't set up the proper cellular plan from my phone during pairing.

2) I transferred the Apple ID (my son's) over to the Family Share on my phone after the watch was paired. Wife's phone is NOT part of my phone's "family".

3)  Does not show up on "Find my watch" on my wife's phone

4)  Phone has a separate phone number from wife's phone (not number-sharing).

Any ideas of why my son's watch won't show up on either phone's "Find My" app? I suspect it has something to do with it being paired to my wife's phone who is not location sharing or part of my "Family"  and the apple ID being associated with MY phone's Family Share; somewhere in there the location is getting lost. 

Literally the only way I can track the watch's location is to log into iCloud on a web browser with the watch's apple ID and track it there.

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Re: Apple Watch SE GEN 2 - Problems Setting up "Find My"
vzw_customer_support
Customer Service Rep

 

I am sorry to hear about the issues you're having with your child's Apple Watch as it relates to the "Find My iPhone(device) feature", Steve176. I noticed you gave some details but we need to get more details. Do you know for sure if the Apple Watch wife you're wife's phone? If so, does she have access to Apple's website to check if the watch is showing?    -Ed

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Re: Apple Watch SE GEN 2 - Problems Setting up "Find My"
Steve176
Enthusiast - Level 2

Sorry, can you re-ask " Do you know for sure if the Apple Watch wife you're wife's phone?"

 

Not sure what you are asking here.

If you are asking if I am sure it's paired with my wife's phone, I am sure. It still shows up on her Apple Watch app on her phone.

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Re: Apple Watch SE GEN 2 - Problems Setting up "Find My"
vzw_customer_support
Customer Service Rep

The app you are referring to of Find My is an Apple product, Steve176. If you are not having any other issues with the device, we recommend contacting Apple, since they provide the app service. They would be the best team to diagnose the issue occurring with the location, and let you know what settings need to be adjusted. 

*Rebecca

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Re: Apple Watch SE GEN 2 - Problems Setting up "Find My"
Steve176
Enthusiast - Level 2

OK, make's sense. Many thanks.

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