Brand New Gizmo 2 watch Microphone not working

[Aender56]

Purchased a new gizmo 2 watch and the microphone does not work. Did a software update and a reset, but it didn’t fix anything.

[vzw_customer_support]

Hello Aender56. We're truly sorry to learn that your new Gizmo 2 watch is not working. Microphone issues can definitely cause exchanges or the return your new device. Especially after updates and resets.  Here is a link to our return processes for your review: https://www.verizon.com/support/return-exchange-procedures/. Please be sure to let us know if you have additional questions. 

-Tanisha