Canceling Apple watch

[MixdAdonis]

So I ordered an apple watch online through Verizon, then got an email afterwards saying its back ordered a month. I call Verizon, to is if its true and the status of my order. Because it wasn’t on my account. The lady tells me i can pick up one at local store and cancel online order, if I didn’t want to wait a month. So now ill tried to cancel my online apple watch order 8 times over the phone, and keep getting the run around for past 4 weeks now. Is there a number or someone I can elevate this to?