My son’s Apple Watch that he uses as a stand alone on cellular service was acting weird. I took it to a Verizon store to get it fixed. The nice gentleman helped me and after troubleshooting it, he decided we needed to reset the SIM card. This led to the tech support person pairing my son’s watch to my number and changing my phone bill. All without my permission. After 3 hours at that store, the result was for me to wait 4 days for someone to call and help me fix the issue. Now it’s Saturday, my son hasn’t had his watch or anyway to communicate with us since Wednesday. I’m on the phone with a very nice and wonderful tech support woman and she walks me through a ton of steps in order to fix the issue. It cannot be fixed. I have been on the phone with her for about 6 hours at this point. She has exhausted all of her resources so I ask to speak to a supervisor. I talk to about 3 of them in the span of 3 more hours. All I asked for was the ability to go to Verizon the following day and get a new watch for free. They said they would be willing to replace the watch, however I have to wait an additional 3 BUSINESS days, so actually 4 days total. The second supervisor I talked too verbally berated me about how this was a warrant issue and I owed money on his watch. So then I talk to another supervisor and he tells that he will give me $40 credit. So now my son does not have any way to communicate with me. I have told them that my son is deaf and we use his watch as a means of safety and communication. So here I sit. I sat all day on the phone with their customer support and there is still no solution for me.
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