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Eligibility
DanielDB
Enthusiast - Level 1
‎09-18-2023 12:27 AM

Hey. I wa wondering why my account says that all my devices are eligible for an upgrade and I’m being told that I have to pay off my devices 100% before I can upgrade? I am on an installment plan btw. But if I have to pay off my devices 100% I feel like my account shouldn’t show eligible for upgrade. Literally all my devices say this. Even with installment payments I should be able to upgrade. Can anyone help?

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Re: Eligibility
vzw_customer_support
Customer Service Rep
‎09-20-2023 05:27 AM

Hello. We will be more than happy to verify your upgrade eligibility! We sent a Private Note to assist you. ~Geo

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