I have the same problem
This is so common - are you able to find any fix? Is Verizon documenting this fix for others to find?
We understand how important it is to stay connected. Is this error appearing on your watch, or the app?
*Ellisandra
It appears in the Galaxy Wearable application while trying to activate it. This is not documented in any Verizon article yet this issue has happened to countless users for 2 years now. Your support department doesn't know what they're doing wrong to cause this inability to activate error.
Thank you for confirming that. Are you in an area with a solid Verizon wireless signal? Is the watch and the app software up to date?
*Ellisandra
Wow. I know you're trying to be helpful but this is just insulting at this point. I'll just cancel the line and move my business to a carrier who can actually activate devices purchased from the device manufacturer without making me out to be the unintelligent person in the business transaction.
Yes and yes.
Looks like been going on for 2 years they come back with something besides pass ya from one agent to another that doesn't come back 2 talk 3 ya
Both
Thank you for letting me know what is going on with the watch and app. I am sending you a Private Note. Please keep an eye out for it.
*Crystal
All Verizon doing is passing me from one agent to another and leaves me hanging. I'm talking by messenger to them.
UPDATE: I just demanded level 2 tech support. They saw immediately a step had been missed (eSIM activation of my device purchased outside Verizon) and while they asked me to format my device (I pretended to do this). Immediately my device was ready to activate after tier 2 support fixed the issue inside Verizon that was preventing it from activating. This was still multiple hours waiting and then performing this work. I wish Verizon ran a better business than this but here we are.
Start a new topic or ask questions in the open forum.
