Galaxy Watch 5 won't connect to mobile plan.
Enthusiast - Level 1

I bought my Galaxy Watch 5 from Samsung and added it to my plan. It has a line with a number but won't connect to my plan or number share. This has been going on for months. I visited the store several months ago and the guy tried for over an hour with no success. I've been paying for this line the whole time. I have an unlocked Galaxy S21 5G Global that was bought through HSN. Maybe that's the issue? The phone works on my plan so I don't think that's it exactly. I've seen numerous posts about problems with the watches connecting to the plan. Any help or tips would be appreciated!

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Customer Service Rep

Dealing with device activation / set up issues can be frustrating, especially if this problem has been happening for months. Verizon is here to help.


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