Galaxy watch error code 109 provider hasn't set up your plan yet

[Enterprise57]

Hello all. I am writing in regards  to the dreaded error 109 (numbers vary, have had 4001 and seen other error code numbers, it's the same message).

I have had this problem since July and different watches!  I have the Galaxy Watch 4 classic 46mm and have similar experiences that all have had with the watch and customer service H3LL. They tell you they have no clue why this is happening and have you jump through hoops and have you kill your watch and or phone and start over...just to have the same problem, or, if your lucky like me, have it actually activate...only to turn it off and back on and have the same issue again.

I finally contacted some executives...then the H3ll, incompetence, and lack of care or concern really shined. I have numerous copies of emails and conversations that really tell the true story and that it's a "known problem" so the issue is closed, actually "resolved", for me. At least that's what I was told after around two weeks of this "executive level problem solver" saying she it going to solve this issue and just had me do all the same things the teir 2 techs did, except with her team, the watch was never activated!

So, after 3 months, over 50 hrs of my life gone and put through H3ll, my already poor health and sanity deteriorated because of this. And the money, time spent on the watch and returns. Then, talk to one of their executive tech team members for over an hour to finally resolve the issue and eventually being told that it was a known issue and at this point nothing further can be done!?
As said, I have numerous copies of these interactions, some of which I'll be posting, others have/will be going to 3rd parties depending on circumstances.

But again, this is a long time problem that Verizon knew about and told no one and still an issue WORLD WIDE! And it's random, some people don't have this problem, and even Verizon sold watches have these issues!

Here's just a sample of the emails, there one sided. I give information, she just tells me to do things, and doesn't respond to ANY of my input. And neither did the two top execs.

BTW, to executives:

Shame on you, you saw all this unfold in front of your eyes and did NOTHING to intervene.

I sent the "help" email to them and they got their customer leasion to "HELP"...

This is what transpired after. Again, this is just SOME of the emails...you should see the rest and hear the conversations...WOW!

RE: FW: RE: FW: RE: Executive Office (CASE xxxxxx)
Fri, Oct 28 2022 4:33 PM

To: [email address removed per the Verizon Terms of Service]
[email address removed per the Verizon Terms of Service] , [email address removed per the Verizon Terms of Service]

So...no one is going to address or answer ANY of my questions, issues and concerns mentioned in ALL my emails/voicemails/phone calls...and even the phone call from last night which was over an hour long has tons of information alone. Instead, I get this jumbled, cold response offering no apologies, offerings, or ANY reparations, just that I'll be charged for a non working line if I don't cancel it instead of trying to troubleshoot/remedy the problem like I have!

Myself and others paid extra for LTE, it's too late to return it and get the non LTE version or even a different watch for a KNOWN EXISTING ISSUE OVER A YEAR OLD! And it is with Verizon bought watches as well, as I mentioned and is in the emails I sent and even stated to others including Angela, along with a treasure trove of technical information.

As of now, take off anything related to the watch. I don't want ANY Verizon related services connected to it since you REFUSE to help and try to remedy the situation.

As stated, if ALL the affore mentioned isn't remedied,  I'll have to get 3rd parties involved. They're serious issues and need to be remedied.

I've tried to take care of this in a reasonable, respectful and amicable way(unlike how I was treated). But when the executives themselves REFUSE to get involved and make things right, I guess thats what it takes.

Between the emails and recordings...this isn't going to be good. Also, everything is publicly available.

I hope someone of sound mind and judgment sees this and does what's right for the customer. Remember, it's not just the watch connection issue...read ALL the emails.

All I wanted was my watch to be activated 100% and other issues resolved. You have made all that into a 3 month venture into H3ll that cost me time, money, my health, safety, a messed up account and my sanity...you give me a free phone after telling you about my customer service issue, but put through Hades to activate the watch that I got and needed the phone for? And, as I and others have stated, the phone could be the issue and nothing has been done on that end.

At anytime...please prove me and others wrong. Show myself and others you actually care about the customer.

AGAIN, I HAVE SERIOUS HEALTH ISSUES AND CAN'T TAKE THIS STRESS! Even my health issues are being monitored and the results show the stress go up during these interactions...like now. Also, I have done more and produced more results than anyone involved.

Again, three months and over 50 hours of my life gone along with the way I was treated.

Treat all people with the respect and dignity they deserve and not lie to and berate them.

Mr X.
Human Being FIRST!

-----------------------------From: "Verizon Wireless Executive Relations"
To: 'xxxxxxxxxxx
Cc:
Sent: Friday October 28 2022 1:39:49PM
Subject: RE: FW: RE: FW: RE: Executive Office (CASE xxxxxxx)

Hi Mr. X

Happy Friday

I received the resolution from the technician that contacted you last evening. I apologize this matter took so long to resolve and thank you for your patience in the resolution. The error code 109 is a known issue with Samsung Watches and there is no estimated time that this error code of 109 will be resolved. To address your billing concern with the watch, I will credit  the 2  watch  line access charges and activation fee charges associated with both watch lines xxxxxxxxxx and xxxxxxxxxx starting from the date it was added to your account up until today 10/27/22. Since the watch line will not stay activated, you have an option to purchase a watch through Verizon or I cancel the watch line. No additional credits for the watch will be provided past today if you decide to keep the watch line you have. I will send a follow-up email with the credits adjustments for the watch line. Please advise what you would like to do by 10/31/22 by 4:00PM 

Kind Regards

Angela  

-----Original Message-----
From: xxxxxxxxxx
Sent: 10/27/2022 19:05 CDT
To: CERS SO Executive Relations
Cc: Brouillette, Manon; Vestberg, Hans Erik
Subject: FW: RE: FW: RE: Executive Office (CASE xxxxxxx)
I can't wait to see the response from what transpired from that call...

-----------------------------------------

From: xxxxxxxxxx
To: "[email address removed per the Verizon Terms of Service]"
Cc: "[email address removed per the Verizon Terms of Service]", "[email address removed per the Verizon Terms of Service]"
Sent: Thursday October 27 2022 5:14:17PM
Subject: FW: RE: FW: RE: Executive Office (CASE xxxxxxx)

Fine...6:30 PM EST

-----------------------------------------

From: xxxxxxx
To: "[email address removed per the Verizon Terms of Service]"
Cc:
Sent: Thursday October 27 2022 4:21:02PM
Subject: FW: RE: FW: RE: Executive Office (CASE xxxxxxx)

So now I'm being ghosted...way to conduct business.

-----------------------------------------

From: xxxxxxxxxxx
To: "[email address removed per the Verizon Terms of Service]"
Cc: "[email address removed per the Verizon Terms of Service]", "[email address removed per the Verizon Terms of Service]"
Sent: Thursday October 27 2022 3:58:14PM
Subject: FW: RE: FW: RE: Executive Office (CASE xxxxxxx)

Still awaiting an answer...

WOW!

-----------------------------------------

From: xxxxxxx
To: "Verizon Wireless Executive Relations"
Cc: "[email address removed per the Verizon Terms of Service]", "[email address removed per the Verizon Terms of Service]"
Sent: Thursday October 27 2022 1:57:04PM
Subject: RE: FW: RE: Executive Office (CASE xxxxxxx)

First off,  what happened  to 12:00-1:30. Also, I'm still awaiting answers my questions.

This is completely one sided, I  make statements and ask questions that go unanswered and you tell me to jump through hoops, like now. This is not the time frame agreed to yesterday. I have other things to do than to play games.

Answer my questions first.  I won't be available until after 3:30. I hope to see answers by then.

-----------------------------------------

From: "Verizon Wireless Executive Relations"
To: [email address removed per the Verizon Terms of Service]
Cc:
Sent: Thursday October 27 2022 1:41:38PM
Subject: RE: FW: RE: Executive Office (CASE xxxxxx)

Hi Mr. X

 I spoke with the technician and they are not able to reach you at your specified time of  3:45-4:30 PM EST, they can reach out at 6:30 EST which would be after 3:30 PST. Please let me know if this works so I can update the technician. 

Kind Regards.

Angela 

-----Original Message-----
From: xxxxxxx
Sent: 10/27/2022 12:22 CDT
To: CERS SO Executive Relations
Cc: Vestberg, Hans Erik; Brouillette, Manon
Subject: FW: RE: Executive Office (CASE xxxxxxx)
Scratch that time. I will  be available  from 3:45-4:30PM EST.

-----------------------------------------

From: xxxxxxx
To: "[email address removed per the Verizon Terms of Service]"
Cc: "[email address removed per the Verizon Terms of Service]", "[email address removed per the Verizon Terms of Service]"
Sent: Thursday October 27 2022 1:12:44PM
Subject: FW: RE: Executive Office (CASE xxxxxxx)

I never received any confirmation that my emails were read. Also, it's 1:10 EST and no call yet.  Also, my plans have changed.  I will only be available from 2:45 - 3:30 PM EST.

This is going well...as usual.

-----------------------------------------

From: xxxxxxxxxxx
To: "Verizon Wireless Executive Relations"
Cc: "[email address removed per the Verizon Terms of Service]", "[email address removed per the Verizon Terms of Service]"
Sent: Wednesday October 26 2022 6:36:05PM
Subject: RE: Executive Office (CASE xxxxxxx)

I also mentioned that the one thing that hasn't been tested yet and the one constant...is the phone you sent me. Another possibility since EVERYTHING is done through that FIRST.

Just an idea.

-----------------------------------------

From: "Verizon Wireless Executive Relations"
To: xxxxxxx
Cc:
Sent: Wednesday October 26 2022 4:34:07PM
Subject: RE: Executive Office (CASE xxxxxx)

Mr. X 

Thank you for your response and we appreciate all your patience through this matter. In order for us to address your concern please work with the technician that will contact you tomorrow between 12-1:30PM or after 3:30PM PDT . If you do not cooperate then there is nothing that Verizon can do.  

Respectfully 

Angela 

-----Original Message-----
From: xxxxxxx
Sent: 10/26/2022 15:17 CDT
To: CERS SO Executive Relations
Cc: Brouillette, Manon; Vestberg, Hans Erik
Subject: RE: Executive Office (CASE xxxxxxx)
Unless they're some type of Computer/Network Engineer or equivalent.., don't bother calling, I'm not going through all that again. I need someone with as much, preferably MORE EXPERIENCE than I do and so far...that hasn't happened. I said ALL these things wouldn't work and here I am with an LTE watch that still has no service.

Also, has anyone of you that this is going to read ALL of my emails? Because if not, don't bother contacting me until you do, including tomorrow. Also, I will be unavailable before10:30AM and between 2:00-3:30PM EST So, best time is between 12-1:30PM or after 3:30PM.

Again, AFTER ALL MY EMAILS,  and ALL the information is throughly processed...then contact me. And again, if whoever contacts isn't sufficiently qualified according to MY HIGH STANDARDS, then don't waste anymore of my time and my life...this has gone on WAY TOO LONG.

X...
A HUMAN BEING

-----------------------------------------

From: "Verizon Wireless Executive Relations"
To: xxxxxxxxxx
Cc:
Sent: Wednesday October 26 2022 3:32:00PM
Subject: RE: Executive Office (CASE xxxxxxxx)

Mr. X

 Thank you for your response. I hope your day is going well. One of our technicians will reach you tomorrow 10/27/22 between 12 Noon - 2PM your time frame. 

 Kind regards

Angela 

-----Original Message-----
From: xxxxxxxxxxx
Sent: 10/26/2022 12:28 CDT
To: CERS SO Executive Relations
Cc: Brouillette, Manon; Vestberg, Hans Erik
Subject: RE: Executive Office (CASE xxxxxx)
Does anyone actually read my emails? I sent you the results of that "MISSION FROM Hades" Friday.

The watch has NO CELLULAR INFORMATION, I removed it Friday, it says to use Bluetooth to use the phone!!! Also, whoever you're talking to has NO CLUE as to exactly how this watch does the LTE setup as I stated the first time.

AGAIN...RE-READ All my information, I stated all this in the email from the last go around!!!

EVERYTHING YOU HAD ME DO HAS BEEN DONE. THE OTHER TECHS GOT ME ON THE NETWORK..YOURS CAN'T EVEN DO THAT!

READ ALL THE INFORMATION I SENT...THEN TRY SOMETHING DIFFERENT. SAME WITH ALL THE OTHERS WITH THIS ISSUE THAT I SENT YOU, READ ALL THAT.

WOW...this is why SOOOO many people complain! No one listens, cares or understands.

BTW..where getting into month 4 and way past 40 hrs of my time, life, money and health. 3rd parties WILL be involved by next week if this and the other issues aren't resolved (already starting the process).

-----------------------------------------

From: "Verizon Wireless Executive Relations"
To: xxxxxxx
Cc:
Sent: Wednesday October 26 2022 8:29:09AM
Subject: Executive Office (CASE xxxxxxx)

Good Morning Mr. X

We've confirmed that the ICCID is the same information showing on our network. This device is fully activated. Activation is only able to happen if the device communicates to the network.  The device does not need to go through set up but please  attempt to make a call from the watch. Please advise if this worked. 
Kind Regards
Angela

As you can see, it's a one sided conversation.  NO attempt to examine the issue and information first,  no response to ANY of my issue, concerns, statements or information on the problems.

Any and all offers for a resolution are welcome and encouraged as is any additional HELPFUL information.

Thank you for your time and I hope this helps someone before it's too late.  I have some ideas,  but need time to rest first. All day in Boston yesterday for my heart issues.

[RMG50023]

I have the same issue and have spent at least 20 hours with Verizon Customer Support and with in-store support.  Was your problem eventually resolved?  If so, what was the solution?  I will really appreciate your help with this.

[vzw_customer_support]

We want you to be able to use your watch without any issues. We're going to send you a Private Note so we can gather more details and help you.

~Jesse