Gizmo Watch update- texting allowed
jsav123
Enthusiast - Level 1

Just found out that there was a massive update to Gizmo watches which apparently allows for custom texting. We were sold on the watches because it only allowed for pre-set text messages, now our kids noses are in their watches texting their friends. Not happy with the update. Does anyone know how to turn this feature off on watches? This isn't what we signed up for.

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Re: Gizmo Watch update- texting allowed
vzw_customer_support
Customer Service Rep

We know how important it is to manage your account, and we are always here to help out. To better assist you, we will be sending you a private message.

~Freddy

Re: Gizmo Watch update- texting allowed
kempkerjeff
Enthusiast - Level 1

I have the same problem and do not want my child having this feature either! tech support via chat said they had no idea and couldn't help me....if you can fix it please contact me

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Re: Gizmo Watch update- texting allowed
Brooke1023
Enthusiast - Level 1

I have the same problem. How do we change it back? My son has already gotten in trouble, the first day of this update that shouldn't have occured.

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Re: Gizmo Watch update- texting allowed
vzw_customer_support
Customer Service Rep

We definitely want to make sure you are able to adjust your Gizmo Watch. The following link will guide you through this process. https://www.verizon.com/support/gizmohub-faqs/~Geo

Re: Gizmo Watch update- texting allowed
Brooke1023
Enthusiast - Level 1

I get a 404 error message

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Re: Gizmo Watch update- texting allowed
Brooke1023
Enthusiast - Level 1

I don't see how to manage texts.

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Re: Gizmo Watch update- texting allowed
vzw_customer_support
Customer Service Rep

Hello, Brooke1023, thanks for reaching out. Once the software update has completed, there is no way to revert back to the previous version.

-Lauren

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Re: Gizmo Watch update- texting allowed
vzw_customer_support
Customer Service Rep

We're sorry for the issues you're having Brooke1023. Here are some steps that may help with the text issues you're having. 

 

  1. Open the. GizmoHub app. . If presented with the PIN screen, enter your PIN.
  2. Tap the. Message icon. (upper-right).
  3. Tap the. Menu icon. (lower-right).
  4. Edit Child's Messages. .
  5. Tap any of the messages and customize as desired then tap. Save. (at the bottom).

 

~Ivone

Re: Gizmo Watch update- texting allowed
DSM6052
Enthusiast - Level 1

Just found out that there was a massive update to Gizmo watches which apparently allows for custom texting. We were sold on the watches because it only allowed for pre-set text messages, now our kids noses are in their watches texting their friends. Not happy with the update. Does anyone know how to turn this feature off on watches? This isn't what we signed up for.
Please send me the guidance on disabling this feature.

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