Gizmodo step counter
Jwgeraghty
Newbie

My sons step counter stopped today before he went to recess and has not worked since then. I updated software and tried the factory reset bit still no help. Any ideas?

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Re: Gizmodo step counter
vzw_customer_support
Customer Service Rep

Thanks for reaching out to us! I'm sorry to learn about the step counter, and I'm here to help. Tell me, did the reset complete successfully? If you click this link and follow the steps to turn off the step counter, does it show as on or off? 

-Jordan

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Re: Gizmodo step counter
Jwgeraghty
Newbie

The reset happened but it is still not working. It has trouble locating my son too.

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Re: Gizmodo step counter
vzw_customer_support
Customer Service Rep

Thanks for the additional information. Just to be sure, is your son still able to call out using the device? Does the Gizmo have any type of damage?

~Vic

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