Numbershare Usage not available

Jessie199622
Newbie

Why can I see the number of minutes and messages currently used by the number assigned to my watch but not actually view the log? After the billing cycle I can view the past usage but I cannot view current usage.

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vzw_customer_support
Community Manager
Community Manager

I was reaching out to check if you wished to continue the discussion related to your Number Share usage issue. We had reached out via Private Message to assist since this issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

-John

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vzw_customer_support
Community Manager
Community Manager

We can help take a look at your watch line and see what is going on with the usage details.  We are sending over a private note so we can get additional details for your line. 

-Meg

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Jessie199622
Newbie

Thank you. I would just like to note that being able to view the usage is awesome. However, when you can view it one day and the next, it's not available and consistently this happens. It's very frustrating.

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vzw_customer_support
Community Manager
Community Manager

I was reaching out to check if you wished to continue the discussion related to your Number Share usage issue. We had reached out via Private Message to assist since this issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

-John

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