Problems activating Samsung watch 5 pro
Jduck031
Enthusiast - Level 1

So i get the new Samsung watch 5 pro today and have some problems activating it

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Re: Problems activating Samsung watch 5 pro
vzw_customer_support
Customer Service Rep

What we would love to help out with the trouble you are having. Tell us more about what happened. *Heaven

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Re: Problems activating Samsung watch 5 pro
Catn32
Enthusiast - Level 1

I ordered this watch on 2/24 and received it 2/28. I have been unsuccessfully trying to talk to agents to get my new watch correctly activated. No luck so far. I have chatted with 4 different online chat agents who were no help. Talked with a agent over the phone for over an hour and nothing. I was told by the tech that it is some sort of software issue on their end. I was also told 3hrs ago by that agent over the phone that he escalated the problem ticket since we had reset and reactivated the watch no less than 10 times now and that I would be getting an email and text confirmation with the ticket information. I have not gotten a text or email about any of my conversations with any of their agents since I started contacting them to get this fix on 2/28. So, I sit here with a watch that must be connected to my phone via Bluetooth for it to work properly. I guess I will continue to make contact with them everyday until they correct the issues and I am able to the watch to it's potential. 

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Re: Problems activating Samsung watch 5 pro
vzw_customer_support
Customer Service Rep

It's a shame you were having so much trouble, and I'm sorry that you talked to multiple colleagues of mine in Customer Care without getting things resolved. We definitely want you to be able to use your new Samsung Watch to the fullest. Recently, there were some issues that were resolved relating to activating new devices. Have you tried activating your device more recently? Are you still having issues? 

-John

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