Promised Credit! Now saying no record?!
Dustin66
Newbie

I was promised a service credit for the 2+ years Samsung watches were NEVER USED.

Verizon is saying they have no record of it even though it was on a recorded call!

Who can help?!

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vzw_customer_support
Customer Service Rep

Happy Friday! Being on top of your account is crucial, especially if you are managing your service balance. Verizon is here to clear things up.

 

Please elaborate what exactly is going on? What exactly was promised?

~Gilbert

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Dustin66
Newbie

The day i disconnected 2 watch lines, i was promised a complete service fee refund of almost $500. I can give you the dates if you would like,.

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vzw_customer_support
Customer Service Rep

Happy Monday! Being on top of your account is crucial, especially if you are managing a refund concern.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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