Router return
liamhiggins89
Newbie

Hello,

I returned my router just now but I got an email saying that I had 2. I pretty much returned the one that I received in the mail. There was another router at my house when I moved in I don’t know if they are trying to charge me for that too. What do you suggest. Can’t really pick up the other one didn’t know I would be on the hook for that one too.

 

thank you 

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Re: Router return
LawrenceC
Moderator Emeritus

Hi liamhiggins89,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Router return
vzw_customer_support
Customer Service Rep

Hi Liamhiggins89! Our goal is to provide you the best experience. Please send me a DM and allow me the opportunity to assist you as you deserve.

>Alex

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Re: Router return
vzw_customer_support
Customer Service Rep

Hi, please let us know if you need further assistance. 

>Fer

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