VERIZON SHARED NUMBER PROBLEM
Anonymous
Not applicable

When making a call from my samsung galaxy smartwatch 6  Lte  my smartwatch number shows  on the persons device that i am calling instead of my host cell phone number.

However, If someone calls my cell phone number i can answer on my smartwatch.

Talked with Verizon tech support  was told  they will get back with me in 3 or 4 days.

Has anyone else had this problem if so how was it resolved?

Thanks

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9 Replies
vzw_customer_support
Customer Service Rep

Hello, presar12. Help is here and thank you for this info. May I ask, when making calls from the smartwatch, do you have the watch connected via Bluetooth? Is the smartphone near you when this happens? Each line does have its own phone number but just want to check. 

-Natasha

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Anonymous
Not applicable

Thanks  Natasha  for your reply.

No i was not connected to Bluetooth.  I was  away from home and my cellphone was not with me.

Thanks again for reply.

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vzw_customer_support
Customer Service Rep

We're glad everything worked out for you presar12. We hope you have a wonderful day! 😊

~Ivone

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Anonymous
Not applicable

The issue is not resolved.  I went out again this morning without my cellphone, Made a call

from my smartwatch  and asked  the  the person receiving  the call what number does it show  that i calling from and it was  my smartwatch  phone number and according to  verizon  faq's    the person on the receiving end of my smartwatch call should see my cellphone number  not the smartwatch  phone number even if  i  don't have my cellphone with me.

 

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Chone1966
Newbie

I have this same issue with my Watch 6. I called tech support a couple days ago. She said it was a caller ID issue. She switched my caller ID from my watch number to my cell number. She said it may take up to 72 hrs....really?......for the change to take affect, so I don't know if it has fixed it, yet.

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Chone1966
Newbie

Update....... The person I call from my watch.....disconnected from my cell.....now sees my cell number instead of my watch number. I still cannot receive texts to my watch......disconnected from my cell.......that someone sends to my cell number and it still shows on their end, when I send a text, my watch number.

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vzw_customer_support
Customer Service Rep

We want to make sure your devices and lines are properly adjusted. We will be glad to help, and we sent a Private Message to further assist you. ~Geo

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Chone1966
Newbie

Ok, I'm at work at the moment, but will get back with you at some point. Thanks

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vzw_customer_support
Customer Service Rep

Thanks for following up. We understand you have a busy schedule. When you get a chance, please review the Private Message.

 

For more Number Share details, check out our FAQs: https://www.verizon.com/support/numbershare-faqs/.

~Gilbert

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