Hi!
I have submitted three tickets to address three of our watch lines on our business account, spoken with seven representatives and two supervisors with no resolution. I am very frustrated as this has been going on since 7/10 and now 16 days later we can still not use our watches when they are not in proximity to our phones. The technical customer service is terrible. Well, they are not all terrible. They are nice and use their scripted answers but with no results. The supervisors were helpful but could not fix the issue and would say they will call me back but do not. I then have to call back and get a regular representative and they will not transfer me to a supervisor. Please help!!!!!!!! We just want our watches to work!!!!
I would suggest filing an FCC complaint .
Hey TornadoMom, as a resident of Illinois myself, I know how important it is to have reliable coverage. I regret to hear that has not been your experience, and we want to help work to find a resolution. Please be on the lookout for a private note from us, so that we can better assist.
-Joseph
Your time is valuable, and we are here to help. Please reach out to us for assistance at the time of your convenience. ~Geo
We definitely want to make sure that all your devices are working properly. Since the devices currently experiencing issues are associated with a business account, we would not be able to access your information on this platform. Please dial *611 from your smartphone, and we will be able to access your account and get additional details. We will be glad to help you get this situation resolved. ~Geo
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