The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
A few weeks ago I made a payment on my vzw acct. For some reason VZW waited 7 business days to draft my acct. In the meantime an unexpected charge came into that account and it could no longer cover the balance. I called several times on 9/30/25 and eventually got a FS manager. Who put a good faith scheduled payment in for the full balance on 10/15/25. At the time there was no cash only restriction on the account. After work today I attempted to make a call, I discovered the service was off and the acct is now cash restricted. I have the email confirmation from the agreement I made with the manager. I spent two hours on the phone after work today 10/6/25. The two CS agents were great they saw the issue and logged everything. They assured me this was a mistake and that they could see this and correct it via FS. A warm transfer was done to FS. The woman then read the balance twice and stated the account was cash only. I then stated the account was cash only due to a vzw error and asked her to review the notes. She then said, ok I see one moment getting you to an FS manager. The line disconnected. No callback. I called back and waited 40 mins. Verizon is now closed. What do I need to do to close my account? I no longer require this number or phone. I will not be paying the remaining balance of the account or phone. I have am not able to chat in order to cancel the account. I need assistance closing the account.
Solved! Go to Correct Answer
Just want to let everyone know this has been resolved. I want to thank Sean again. He was excellent.
We truly value you as part of the Verizon family and wouldn't want to see you go, BCOMP. We'd also like to apologize for this experience and want to ensure you can get connected with our Financial Services team to have the account corrected. We have sent you a Private Message to discuss this further.
-Danielle
It will not let me reply privately. But no I have not been able to reach them
still nothing. I've already invested 5 hours of my times in this. I'm now spending my time researching other carriers. It does not seem the company is making any attempt other than acknowledging the initial message
Hi there! We know how concerning it can be to have no service. We would like to take a closer look at this with you. I sent you a private message to better assist in this matter.
-Nikki
Just want to let everyone know this has been resolved. I want to thank Sean again. He was excellent.
Start a new topic or ask questions in the open forum.
