very bad experience from live chat.
peter1064
Newbie

I just had a live chat, because apple watch which I bought from Verizon has issue.

It clearly has a hardware issue, I just asked where I should go to replace the watch - verizon or Apple.

the agent answered so slowly., and it didn't answer about where I should go. then ask for basic troubleshooting.

them it transferred the 2nd line support team. and it asked some more questions. 

it took about 40 min. the final answer is I should reach out to Apple!

I complained about the waste of time, and the agent answered pretty rudely.

I just hung up because I didn't want to waste more time. but the experience was extremely bad.

I decided to switch the carrier.

if you have CS department, please check the chatting thread.

totally waste of my time.

 

 

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Re: very bad experience from live chat.
vzw_customer_support
Customer Service Rep

Hello, peter1064, thanks for reaching out about your recent experience when reaching out for support. I'm sorry this recent chat session didn't go your way and I want you to know that we are standing by to help with your concern. So we can best assist, we will be reaching out via Private Note.

-Lauren

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