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Can't text, call or check account

fogelman33
Newbie
‎10-22-2013 05:23 AM

As of today (10/22/13) I can't text, call, or check my account. When I send a text message it says "Delivery Failed: (Service Not Available)"
I've tried calling someone, and the call doesn't go through, it just drops. When I call service numbers, like *611, it says that "Sorry, I'm having some technical difficulties"
I'm not sure what's going on,
I live in the 13492 area.

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BeastlyArt
Newbie
‎10-22-2013 05:47 AM

I'm having the same issues, on a Samsung Intensity Prepaid in 03801 area. I can't access my online account, make calls, or send texts. I'm dead in the water here.

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Ann154
Community Leader
Community Leader
‎10-22-2013 05:47 AM

Did you pay the bill?

If you have a 3G only phone, dial *228, option 1 to reprogram the phone to the Verizon Wireless network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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BeastlyArt
Newbie
In response to Ann154
‎10-22-2013 05:53 AM

I'm trying to pay my bill, but can't call the PMT #, or access my online account to add money. Dialing *228 was the only number that went through, but it didn't fix the issues of being able to access anything.

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sheehyderek98
Newbie
In response to BeastlyArt
‎10-22-2013 10:07 AM

im also trying to pay my bill and nothing .....

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Bonds3d
Newbie
‎10-22-2013 05:51 AM

It's doing the same to me, and I live in 23222.  Is it just prepaid phones?  I can't even get through when using a landline phone.

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Jordan1776
Enthusiast - Level 2
In response to Bonds3d
‎10-22-2013 06:02 AM

My friends I am having the same problem and I have been having some VERY weird problems with my phone regarding creepy noises. And now I have not been able to send Texts or received calls. When I log into my verizon it says something about a rebate. Seems maybe something might have been hacked.

I am very tired of this stuff happening within the last few days, I hope Verizon fixes it or they have just lost a customer.

Hopefully someone gets back to me.

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micahsmom
Newbie
‎10-22-2013 05:54 AM

I am having the same issue and I live in the 06106 since I got up this morning nothing.

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playableangel26
Newbie
‎10-22-2013 05:59 AM

its doing the same to me i live in virginia 23805

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DayTripper00
Newbie
‎10-22-2013 06:01 AM

Same here...no service of any kind outside Buffalo, NY (716)  cannot even check account and cannot get thru to verizon on any of their numbers.  says "technical difficulty" and disconnects or says office isn"t open.

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candylynn13
Newbie
In response to DayTripper00
‎10-22-2013 07:19 AM

Same here in Holley NY. 14470 nothing

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jaqkmq
Enthusiast - Level 1
‎10-22-2013 06:07 AM

Same thing on both of our phones.... HELP!  My husband is an on-call nurse and they have no way of contacting him at work.... this is calling us BIG $$$$   ..... we live in TN

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duchesszaney
Newbie
In response to jaqkmq
‎10-22-2013 06:11 AM

My husband and I live in TN too.... neither of us can do anything. Does anyone know why this is happening?

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Jordan1776
Enthusiast - Level 2
In response to duchesszaney
‎10-22-2013 06:18 AM

Verizon has not made any statements but in my opinion it is a security threat.

I have been having all sorts of problems with my phone and its pretty obvious I am being wiretapped + Creepy noises play that sound like static and windchimes. That isn't normal. I already called Verizon and they said its impossible but it happened while calling my parents and several friends so it is entirely possible.

I would like answer soon. I'm sure we all would.

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asp6460
Newbie
‎10-22-2013 06:12 AM

same thing as of this morning!

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egr1217
Newbie
In response to asp6460
‎10-22-2013 06:20 AM

I have the same problem. Does anyone know what is going on?

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DayTripper00
Newbie
‎10-22-2013 06:30 AM

This is the response i got from an agent via chat:

" I apologize for this  inconvenience, the prepaid service is down. We are currently working on  getting this issue resolved. You will receive an alert when it is back  up and running."


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Jordan1776
Enthusiast - Level 2
In response to DayTripper00
‎10-22-2013 06:37 AM

"I would recommend trying in about 2 to 3 hours or some time tomorrow."

Its obvious to me that if we wait 2 to 3 hours or a whole day that they are patching a security threat.

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fogelman33
Newbie
‎10-22-2013 06:33 AM

I'm glad I'm not the only one, I was freaking out a bit lol

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KerriKerri977
Enthusiast - Level 2
‎10-22-2013 06:35 AM

I cannot text call or check online???? What is going on?

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asp6460
Newbie
In response to KerriKerri977
‎10-22-2013 06:38 AM

An agent via chat said " I apologize for this  inconvenience, the prepaid service is down. We are currently working on  getting this issue resolved. You will receive an alert when it is back  up and running."

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