Cellphone calendar won't delete recurring events

[tthompson515]

I have an LG Cosmos 2, and lately it won't let me delete calendar events that are recurring events. When I try to, a message appears that says "can't insert this exception" when I choose "just this event". It has only started doing this recently, and I'm doing nothing different. What's causing this?

[vzw_customer_support]

tthompson515, this is a mystery to us too! Did you recently receive a software update on your device? Have you powered your device off/on since having this issue?

LasinaH_VZW
Follow us on Twitter @VZWSupport

[tthompson515]

No, there wasn't an update, and I turn my phone off every night.

[vzw_customer_support · Accepted solution]

Thank you for the information, tthompson515!

Are you able to delete normal events that are not recurring? If this issue persists, we may need to backup the phone and complete a factory reset. Here is how: http://www.verizonwireless.com/support/devices/knowledge_base.html/31087/

Contacts can be backed up with Backup Assistant.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[tthompson515]

I can delete normal events just fine. And I'm still having this problem. Do I really have to completely delete all my settings because of this problem?

[vzw_customer_support]

tthompson515 we want to find the best option! There appears to be an internal error occurring with the device so completing a Master Reset is the next step. Keep us posted!

AshleyS_VZW
Follow us on Twitter @VZWSupport

[tthompson515]

Would that delete all the events I have set?

[vzw_customer_support]

tthompson515

That is correct! performing a master reset would delete all information stored in the device including calendar events. I do recommend backing up important information using Verizon Cloud prior to performing the reset: http://vz.to/1gEkMRD

RuthW_VZW
Follow us on twitter @VZWSuppor