I have no screen Lumia 928. insurance company wants me to return phone. How can I factory reset phone (with no screen) or remove everything from old phone (without screen)?

[TonyMast]

I have no screen Lumia 928. insurance company wants me to return phone.  How can I factory reset phone (with no screen) or remove everything from old phone (without screen)?

[vzw_customer_support]

TonyMast, I'm so sorry to hear that you've begun to have issues with your device. Follow these instructions to complete a reset even if the screen isn't working or the device is powered off. http://www.verizonwireless.com/support/knowledge-base-104309/  Please let us know if you have any additional questions we can help out with.

MichelleH_VZW
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