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LG enV VX9900 Get it now media certificate upgrade !!!!###!!!!????

jsmiddleton4

As many of us are aware Verizon does not have its ducks in a row. They get the "easy" stuff right. But when it comes to the stuff that is not the "easy" stuff, they get very confused.

This much is certain. My original enV VX9900 is able to have its media center certificate updated. It being on the "can update list" has been confirmed at several levels.

What is not certain is just how Verizon is suppose to do so.

Did not use some of the Media stuff like back up assistant. Did not see need for it. Rest of family updated their phones, updates that use backup assistant. Saw it in use and decided it might be worth a try. Followed the steps to do so, get the well known and dreaded "catalog can not be updated" error message.

Called customer support, have followed all advised steps since that call. To Verizon corporate store #1, they can't do it. Called customer support back. Sent me to Verizon corporate store #2 today. They could not do it and they didn't even have this phone's latest firmware update, xxxx04 something or other, on their system. I called customer support while at store this time. Customer support connected me to their internal tech support who talked with the instore salesman. Internal tech support sent some link to the store's email, the link is expired. In store salesman, who had taken quite a bit of his time which means he was making sales, gave up.

So could not reflash my phone to latest firmware nor could update my media certificate.

Salesman suggested some options to back up my contact list but agreed that the media certificate is more than just backit up assistant. There are more features/services that the updated media certificate enables.

So any Verizon folks reading this thread who can take the time to connect ALL the dots for this thing so that the corporate stores in my area can get this thing done? Both my firmware update, since there is a xxxx04 version, AND get my media certificate update done. Some thing that is suppose be be able done by all accounts?

Jim

Zip code: 85302

Comments

moparfreak426

all updated firmware for the env1 will get that error... my LG env2 updated to vz07 did the same thing... just about every older basic phone has had all that stuff (for lack of better word) deactivated on them to make way for better data and apps and crap on all these big fancy smartphones.... I have an LG env1 vx9900, LG env2 vx9100 as back up phones and use an LG cosmos touch that is giving me problems. I have many other old chocolates and such... all of them except my cosmos touch has this error.... Verizon updated and screwed up all that with older phones. Do they care? Of course not.

jsmiddleton4

I agree they've messed up these types of phones. And they aren't that old.

The thing is Verizon Support indicates the problem can be fixed. Its totally the left hand not knowing what the right hand is doing. It isn't that hard to flash a firmware or software certificate update.

moparfreak426

they don't care about old phones and anything older than a year old is an old phone now.... Env1's came out i think in 2006, that is about 6 years old.

jsmiddleton4

"all updated firmware for the env1 will get that error"

What about down grading the firmware to the original release?

I agree with you that these "older" phones are ignored by some at Verizon but the sales person, the internal tech support person and the customer service person I called and spoke with sure tried. When the link they could find was outdated gotta wonder who set the date on it. That is a human setting it. And a human can change it. Obviously above the tech support dude's pay grade. But it can be done.

The problem is the dots don't connect, the left hand isn't talking to the right. We are talking software update done via usb cable and having the file on-line. Verizon as a company should have that thing nailed. It is what they do. There is no excuse for the disorganization of this kind of process or issue.

TominqueBo_VZW

Hello jsmiddleton4,

The Media Center is a great marketplace for applications and I understand your desire to access it. I would like to assist you. With your specific device there was a timeframe in which the certification to update the Media Center was available and customers who did not open the Media Center catalog prior to 03/25/2011 will show an error message, "Unable to access catalog" due to that timeframe being expired. It may be possible to download what is called the Brew Application Loader to your device to assist with your inability to access the Media Center. This can be done at a store location. If you have inquired about this specific download and was unsuccessful we can move forward with two other options upon eligibility, in which one option you are already aware of (above). Please let me know if the Brew App Loader is successful for you and if not please send me a DM with your name and mobile number so I may further assist you. Thank you.

TominqueBo

VZW Support

jsmiddleton4

Thank you for your assistance. I've been to two different stores and neither was able to help. I have the usb cable that came with the phone and can upload to it. I'll be trying to send you a DM as soon as I add this reply.

jsmiddleton4

Verizon system back up this morning. My phone is working for text messages and telephone calls but now when attempting to run any web applications, applications that used to work like My Account, I am getting error message number 534. Unable to retrieve catalog, 534. Was not that same numbered error message before.

Hoping you can help Tom........

jsmiddleton4

Tom....

I did some more digging around. It appears to me that the 534 error is due to when we entered the manual A number that number has not been passed on to the "switch". Whatever that is. I've found a couple of posts/threads from folks with same problem. Their updated A number was not passed on to all pieces of the Verizon system. So they could call and text but not access web based functions.

Hoping to hear from you today.

TominqueBo_VZW

Hello jsmiddleton4,

Thank you for allowing me the time to assist you via phone. It was nice speaking with you. Thank you for choosing Verizon Wireless!

TominqueBo

VZW Support

jsmiddleton4

thanks again. Sent from my phone!

>Personal info deleted<

Message was edited by: Verizon Moderator

quiteshy

So i guess what verizon is saying...basically your fooked...and they really could care less...thats nice..and they wonder why soo many ppl r leaving and going to other providers..maybe if they actually gave two **bleep** about their customers ppl wouldnt b constantly complaining..I too now have the same problem with my phone (same one as listed). I can tell you I def know I never got any email or Text from them saying that this was no longer gonna be available..Thanks Verizon!

raksinfam

Hello...

I just purchased another LG enV VX9900 (factory refurbished) to replace mine because the battery was going and the phone had a problem with the hinge. When I try to download the backup assistant app, from Get It Now, I am getting a message... Not once have I had a problem with this until now... and I was never notified that I would have to get some upgrade to be able to continue to use the Get It Now feature on this phone!

How were you able to resolve this issue, and or have you resolved this issue? Please let me know. Thanks!!!

Verizon_Support

Hey there raksinfam!

There's a simple way to fix this feature on your phone. I am very sorry for any trouble this may have caused you. You can actually have the store download the correct update to your phone. Find the nearest location here http://bit.ly/3SdsA and then call them up to see if you can take your phone in. They can update the "BREW" settings on the phone to give you this function. Again, I apologize about the frustration.

Thanks!

MichelleG_VZW

Please follow us on Twitter @vzwsupport

atk5025

MichelleG_VZW,

I have a LG Voyager VX10000 with this problem. I have talked with one local store and customer support at the 1800 number but neither had a solution. Are you suggesting that they should be able to actually my phone? I have a USB cable for the phone if that helps.

I found some previous posts by a MikeS_VZW suggesting that the local techs may need some prompting to find the appropriate instructions. One of Mike's posts is linked below.

https://community.verizonwireless.com/message/768200

Thanks!

Verizon_Support

Hello, atk5025!

How long have you had the LG Voyager? It has been a while since the changes were made to the Media Center. With that being said,

at this time the only way we can get the Media Center (to gain access to Back Up Assistant) would be to see if you are still under warranty with the Voyager or we can check upgrade options for a newer basic device which will have Back Up Assistant on it.

Tamara H.

Follow us on Twitter @VZWSupport

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