I changed my phone number on my Verizon account, my issue is that my same phone is not taking the new number. I am unable to make and receive calls and text. When I dial *611 it is ALWAYS busy. Please help. Thank you. I have a basic flip phone.
Solved! Go to Correct Answer
Turn the phone off, then back on again. Then dial *228, choose option 1. It needs to be reactivated with the new number. It may ask the number when you call *228, and you'll enter the new 10 digit number.
Did you dial *228 to activate the phone?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Phone was already activated and working.
Turn the phone off, then back on again. Then dial *228, choose option 1. It needs to be reactivated with the new number. It may ask the number when you call *228, and you'll enter the new 10 digit number.
The basics of technology have seemed to conquer me yet again..... Thank you for your help, you were right . Phone is now functioning perfectly. I am going to go watch a movie on my VHS.
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