Why can't I send voice messages to landlines?

[Sagamicat]

I was able to send text to voice messages to two contacts who don't have cell phones with text capability. Suddenly, they stopped going through. Both are Verizon customers. I've spent several hours trying to get Verizon to help (understatement). Finally got a trouble ticket opened, but when I called to follow up was told the last agent I spoke with didn't note the phone numbers I was trying to send to. Trouble ticket was opened, about a week later, I was told it was resolved. It worked for an hour. Support is now ignoring me. I am out of time and patience. HELP?

Thank you...

[primortal]

Contact the BBB/FCC and file a complaint.

[Sagamicat]

Thank you...that is what I'll do if this isn't resolved for good within 24 hours. I appreciate your response.

[vzw_customer_support]

Sagamicat, lets get this mystery solved ASAP! Do you happen to know the Trouble Ticket number?

SarahO_VZW
Follow us on Twitter @VZWSupport

[Sagamicat]

Ticket # (removed)

Gail

>>Personal information removed to comply with the <<

Message was edited by: Verizon Moderator

[vzw_customer_support]

Sagamicat,

Thanks for that info. But I was not able to get that ticket number pulled up. I want to make sure I have it correct, was it: (removed). how long ago did this stop working for you? Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

Message was edited by: Verizon Moderator

[Sagamicat]

(removed) is what you have, and that ticket number, (removed), is CORRECT, according to the last text received from Verizon on 3/18. I am thoroughly DISGUSTED. Nobody from the local Verizon store has gotten back to me after yet MORE wasted "hold" time...This is unacceptable and ridiculous!!!!!! It has been going on for over a month!!!!!!!!

Gail R.

>>Personal information removed to comply with the <<

Message was edited by: Verizon Moderator

[vzw_customer_support]

Hello Sagamicat,

We are passionate about getting your text concern resolved for you once and for all. While your patience is appreciated, we want to make sure that we are effectively executing a permanent solution. In the interest of security, may I ask for you to send us a private message so we can share the findings with you. We're looking forward to your reply.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

[Sagamicat]

I don't understand what you're asking me for now?

Sent from my Windows Phone

[tikibar1 · Accepted solution]

They want you to send them a private message (i.e., not posted on this public forum) using these instructions:

You'll need to send them a Follow request by clicking the Follow button on the upper right-hand side of their profile page, i.e., click here: 

They'll have to approve the Follow request and also send you one that you'll have to approve (click the Actions button at the top of the page, it looks like a checkmark, to check for Follow requests).  Once you both are Following each other, then you can send them a Direct Message (that button also is located on their profile page).

[Sagamicat]

Ok, thanks so much...

Sent from my Windows Phone

[Sagamicat]

HELP! I've done everything everyone suggested and STILL have no resolution, no response from Verizon, and the trouble ticket opened in February is STILL unaddressed!!! At  my wit's end with Verizon's lack of assistance and just lip service (if that)!!!?!!! HELP!!!

[vzw_customer_support]

Sagamicat,

I apologize for not follow up with you, that should never be the case here. I know you need a resolution and I'll be happy to help here. Please hover over my avatar and select the option to 'Message' me, I will personally receive it. Once I have that, I will go on to the next step.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

[Sagamicat]

I am completely unable to hover over anyone's avatar, send private email, or even log in to the Community posts. I have filed a claim with the Better Business Bureau and written to the Communications Team at Verizon. I'm thoroughly disgusted with Verizon. Ridiculous!!!

[vzw_customer_support]

Sagamicat,

We want you to be able to utilize our forums as they are a great way for our customers to receive assistance when needed. We certainly wouldn't want to take that ability away from anyone.

What web browser are you using? Mobile, Chrome, Mac/Safari or Internet Explorer? Are you getting any particular error messages? Have you been able to sign in, in the past?

[B33]

Are you on the mobile site or the P.C. site)  trying to reach someone on the mobile side of the site can be a bit hard sometimes but as for the P.C. side it's not to difficult you just put your mouse pointer on top of the Avatar as instructed you'll see the box expand when it does that slide your mouse down click FOLLOW and you should be set to follow one of the Employee's. b33

[Sagamicat]

I am on a PC, and as I said, cannot do what the instruction indicated, for whatever reason. Thank you anyway for responding to my plea for help. I did connect, but the connection was never confirmed and I never heard anything from anyone again...SIGH...I'm so very frustrated, particularly when I can't even contact Verizon directly without killing hours!

Gail >^,,<

Private info removed as required by the

Message edited by: Admin Moderator

[Ann154]

@adas_vzw

The user can't hover over your avatar because you are not posting with your individual username. Provide an actual link to your username will help.

[Sagamicat]

My user name is Sagamicat. I'm miffed that it shows up with my real name. I see no way to change it (not that I should have to...I set it up correctly!). How was my one other connection able to do it???

Sent from my Windows Phone

[tikibar1]

Your real name is only visible to you; we see your screen name of Sagamicat.

[Sagamicat]

Thank you, but I had just received this from a Verizon rep:

@adas_vzw The user can't hover over your avatar because you are not posting with your individual username. Provide an actual link to your username will help

Gail >^,,<

Private info removed as required by the

Message edited by: Admin Moderator