I just got 4 822's Friday. 3 of them work fine, the 4th one is
shutting down. So we have been doing the pull the battery routine.
I called customer service on Sunday. They were very helpful,
said we have to do a full software reload as the first step, if this does not
work call us back and we will ship you a new phone. Very professional and I
felt good after the call.
I called today, because the software reload did not fix the
issue. A different Verizon answered. The Verizon "customer service" I
got today was up sale central. Can some logic be applied to your phone scripts?
If I just upgraded everything 4 days ago, do you really think I want again so soon?
Also if I am calling back on a repeat issue, do you feel I will be in the mood
to listen to the sales pitch? After today's call, I am frustrated and concerned
that there will be mistakes made in which phone I need replaced and if they
made changes to my account.
After saying no every way I know how, they finally decided to
send me a replacement phone. Hopefully this one will be like the other 3.