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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Activation problem?

I've been with Verizon for years and have switched  phone before, but this time I switched from an enV 3 to a Lumina 822, and the phone won't activate. I've tried turning it off and on again, making sure the SIM card is in correctly and everything. The phone also says I have a new number, when all I did was upgrade my contract. How can I get the phone to activate?

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Re: Activation problem?
Community Leader
Community Leader

You might want to call customer service from another phone and ask for assistance. If the SIM card was activated correctly, it should have the right number on it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.