I need to add messaging to my basic phone plan. 1000 messages monthly will be more than sufficient. Per Verizon's website, the cost is $10.00 per month. I realize there are taxes and fees. and that I would have to pay 2 months' of chat up front if I want it to be effective now, early in my monthly cycle, but I was stunned to see that my monthly bill would go from roughly $45 per month to over $80 per month. (I have 450 minutes at a corporate rate - I never use that many.)
The 800# for customer service does not have an option for me to talk to someone about this, and the chat agents are not available - all busy, with no apparent queuing capacity.
Can someone explain this to me, or tell me the secret methods for talking to a live Verizon person without standing in line at a store? I am hoping that someone from Verizon actually reads these messages. I work for a Fortune 500 company and I know that we monitor our discussion forums.
Thank you.
Solved! Go to Correct Answer
It may be that the on-line system is trying to force you into a Share Everything plan. Try calling Customer Service and when you get the phone tree, dial 4 and then say Agent.
Customer Service:
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
It may be that the on-line system is trying to force you into a Share Everything plan. Try calling Customer Service and when you get the phone tree, dial 4 and then say Agent.
Customer Service:
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
Thank you!
Thanks – it worked! Apparently the online system was trying to upgrade my plan.
Good deal. 
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