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Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
phoenix7909
Member

Evening!   2-3 days ago, I received a notification on my Nokia Icon that I had an update available for download.   It goes through the screen showing that the download is complete, sets up, and then restarts the phone.   After the reboot, the spinning cogs come on for a split second like they are going to begin installing the update, but then it immediately stops (with no progress on progress bar) and then restarts like normal to home screen.  When I look in the menu after the restart, it says this seems like a "temporary problem" and to try again later.   I have tried for the past 2-3 days.    It keeps saying the error is 80188308.   Is anyone else getting this?...if so...does anyone know what should be done to fix it so the upgrade happens?  I have never had an error like this downloading an upgrade on my windows phone.   Any insights would be greatly appreciated.  Thanks!

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
primortal
Sr. Member

Check to see if you have enough disk space left.  The error could mean that there isn't enough space to apply the update.

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
Direwolf
Member

I have exactly the same issue with my HTC 8X. 7GB of free space but I read somewhere that this could be another partition issue

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
SickFreak
Sr. Member

Yea, a family member of mine had this issue.  Even though she had ~ 2.6 GB of space, I removed a bunch of her pictures and restarted the phone.  After the reboot, I was able to get the hotfix installed.

Note:  The hotfix did NOT install immediately after freeing up the space, but only after the reboot.  This doesn't work for everyone, but it is working for many people.

More info:  0x80188308 error at Critical Update for phone reboot issue - Microsoft Community  (Note Microsoft's Mike Mongeau's comments.)

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
mrxray759
Member

Hi I'm still getting this issue also. Has there been a fix to the update?

pat

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
vzw_customer_support
Customer Support

I want to make sure that you phone is updated mrxray759! How long has this been going on for? What specific model do you have? Do you have Wi-Fi on?


AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
mrxray759
Member

This has been going on for some time. We have a windows phone HTC 8. Wifi is on during these attempts

Pat

Sent from my Windows Phone

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
vzw_customer_support
Customer Support

I appreciate you taking time to troubleshoot, mrxray759. May I have the current software version of your device via Settings>About>More Info>OS version? Is the device restarting on its own over the last few days?


YaleK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
mrxray759
Member

Has not restarted.but have to reboot to send messages constantly

8.10.14203.306

Btw I have enough disc space for the update

Pat

Sent from my Windows Phone

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Re: Anyone getting error 80188308 when trying to install the upgrade from 2-3 days ago? Not sure why this is happening or what should be done...
vzw_customer_support
Customer Support

mrxray759,


Thank you for providing this information. What is the Firmware revision number listed for your device along with the Radio software version? When you download the software does it advise you what software version the deivce is attempting to download?


LindseyT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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