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BSOD??
Lumia_BSOD
Member

I thought my phone was rebooting itself like it's done several times in the past but when I tried to turn it on all I get is a solid blue screen. I googled this and found out that this is what they call the Blue Screen Of Death?? My phone isn't even a year old!!

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Re: BSOD??
Lumia_BSOD
Member

Any suggestions on what I should or can do?? Smiley Sad

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Re: BSOD??
Not applicable
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Re: BSOD??
Lumia_BSOD
Member

Thanks but that's not what my phone is doing. It is just a solid blue screen and nothing else. Any other suggestions??

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Re: BSOD??
Not applicable

You have to do the reset which it states in the thread, then it goes to the spinning gear. Then you follow the whole link of instructions I gave you.

http://www.nokia.com/us-en/support/product/lumia928/troubleshooter/?categories=Other,Unresponsive&sh...

The above link gives information and solutions for the 928.

Good Luck

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Re: BSOD??
Lumia_BSOD
Member

Unfortunately, per Verizon the phone is a total loss. Thanks for you help!!

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Re: BSOD??
Not applicable

I am sorry that is the case. Hopefully the replacement will work better for you.

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