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Back up assistant plus
LEAHRAZEL
Member

Back up assistant plus hasn't synced in 4 days.  Says it cannot connect.  No problem connecting to any other app or email program, what's wrong and what can I do to fix this?

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Re: Back up assistant plus
vzw_customer_support
Customer Support

Making sure your information is backed up is very important. I'm sorry your backup isn't working but we will help with some information. Which Windows phone do you have? Is this for prepaid services. Have you used the Cloud application? Here is some information about the Cloud http://www.verizonwireless.com/solutions-and-services/verizon-cloud/ .


KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Back up assistant plus
LEAHRAZEL
Member

No, this isn't fixed yet, I have had a ticket number for weeks now, I am going to "chat" now to see if there is a resolution yet.  To say I am annoyed it putting it mildly.

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