Making sure your information is backed up is very important. I'm sorry your backup isn't working but we will help with some information. Which Windows phone do you have? Is this for prepaid services. Have you used the Cloud application? Here is some information about the Cloud http://www.verizonwireless.com/solutions-and-services/verizon-cloud/ .
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No, this isn't fixed yet, I have had a ticket number for weeks now, I am going to "chat" now to see if there is a resolution yet. To say I am annoyed it putting it mildly.