Backup Assistant Plus - Not functioning on HTC 8X

[Champ198]

I have followed the information provided by HTC to go to settings > email + accounts > select backup assistant plus  then perform a sync.

this results in brief "connecting" message and then the backup assistant screen.   Pressing "sync now" results in the message Last Sync Status - Failure.  (see attached screen shot)

Can anyone help besides pointing me to the documentation that I've already read? 

[vzw_customer_support]

Champ198,

Oh no, let's get you back in business and your contacts as synced up. When using our Backup Assistant are you on our network or using Wi-Fi? Have you cleared out the cache on the Backup Assistant application since getting this error message? Please advise so we can get your error resolved.

KarenC_VZW
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