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Backup Assistant on Windows HTC 8X - Am I losing my mind?
taxman1096
Member

On my Windows HTC 8X, Backup Assistant will not sync - says an error in connecting and to try later (no error code or ID code).  Now while trying to run BA, I have lost all contacts except for family room members.  Any one else?  How do I get my contacts back (along with tiles)?

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Re: Backup Assistant on Windows HTC 8X - Am I losing my mind?
vzw_customer_support
Customer Support

Hi taxman1096,

Let's get this figured out! Have you had Backup Assistant downloaded on this device previously? If you log into your My Verizon account, are you able to view you accounts via Backup Assistant:http://bit.ly/xB4iTc . I look forward to hearing from you soon.


Thanks for your contribution to your community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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