Balance Display LG Cosmos3 menu option missing

[SuperDave8020]

I purchase a LG Cosmos 3 prepaid phone yesterday at a Verizon store for my son.  Works great, but the menu selection for displaying the remaining balance is missing.  The instructions say #12 but it only goes to #11.

What is the scoop here?  I tried calling tech support but they are experienceing higher than normal call volume and as a result, was on hold for super long time and I gave up on that.

Thanks

Dave

[vzw_customer_support · Accepted solution]

Hello SuperDave8020, let's get to the bottom of this together! From the home screen, press Menu, select settings & tools, display settings, click balance display. Highlight Show and press save. Keep us posted if this works for you.

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

[SuperDave8020]

Balance display is not an option in that menu or any of the other menus.