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Black Screen when Phone powered on
BRaborn
Member

Although my phone is powered on, the only thing that shows is the date and time. Not able to access anything on the phone due to the black screen.

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Re: Black Screen when Phone powered on
vzw_customer_support
Customer Support

We are here to help, BRaborn. What troubleshooting steps have you completed to try to restore your Nokia Lumia 822? Have you verified that the device is updated? You may need to do a factory reset, here is a link: https://www.verizonwireless.com/support/knowledge-base-115992/ . This will erase all content and saved information on the device.

JoshuaT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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