Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Brand new lumia 928 arrived today: whenever lock screen activates it reboots
liloceansize
Member

If i manually lock the screen it doesn't reboot, however, if I let it rest until the lock screen kicks in automatically it then reboots.  I did a soft reset and I was even able to get the latest OS and Firmware updates installed.  This didn't fix the problem.

Did I receive a brick?

Rance

Labels (1)
0 Likes
Brand new lumia 928 arrived today: whenever lock screen activates it reboots
demmo86rt
Leader
Leader

If it has done this right from the beginning, with no other apps installed, then you should return it for a replacement.  As long as you are within the 14 day return window, you should receive a new device for the replacement.  Beyond that, you will get a CLNR.

0 Likes