I had that happen a few times. It was because I was in an area with no signal. Maybe that is what's happening to her. Mary
I just wanted to check in with you, dareed51.
Have you made sure your phone is powered on and the volume is turned on. Also, make sure the battery is charged. After that, please dial *228 option 2 to link your phone to the closest cell towers. When that completes the phone will either reboot itself or you may need to power the phone off for a few seconds.
Once that has been done, have your wife test it by calling you again. What happens?
Follow us on Twitter @VZWSupport