Can you get Cortana for the Lumia 928? If so, how?
macdaddy117
Newbie

I'm trying to decide whether or not to get the Lumia 928, but I don't know whether or not I can get Cortana for it. Can someone PLEASE help me out here?!

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1 Solution
vzw_customer_support
Customer Service Rep

macdaddy117,

That's a great question and a wonderful feature to have, I see why you're so interested in having it. The feature will be included with the software update to 8.1, so it will depend on whether the developer will send it to this device model. You can find more information here  http://bit.ly/1uXwtDJ.

AdaS_VZW
Follow us on Twitter at @VZWSupport 
AdaS_VZW
Follow us on Twitter at @VZWSupport 

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56 Replies
Geebox
Contributor - Level 3

As stated in these threads, you can you can get the update legitimately. I've installed it on my 928 and 822. Flawless safe.

Get Windows Phone 8.1 now legitimately!

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chowell8
Newbie
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Julius
Enthusiast - Level 3
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ryanthecryinglion

>> Duplicate post removed to comply with the Verizon Wireless Terms of Service   See Re: Nokia announced Cyan availability 4 weeks ago. What is the rollout plan, Verizon? <<

Edited by:  Verizon Moderator

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LAZLO2014
Enthusiast - Level 1

I am relatively new to this discussion board.  I have read all the discussions on different threads and else where.  Some opinions from a fresh perspective.  A:  The 928 is a phone.  Called a smart phone because it includes a CPU and an OS. It is NOT a PC where we get monthly updates from Microsoft.  So stop treating it like a PC.

B:  You do know there IS a listing of the issues Verizon is having with the 8.1 update.  Windows Phone Central Forums

The bugs and the issues that are not fixed yet!  I do not want verizon to update my phone with an update that will not work flawlessly without constantly doing a soft reset.

SO I believe they will fix the issues and ok the release.  After all they know their network better than we do.

rednibkram
Specialist - Level 1

Totally disagree.  PC stands for Personal Computer.  A computer is anything that contains a hard drive, memory, CPU.  Therefore smart phones are PCs.  That listing is nothing more than Verizon users complaining.  Where is Verizon's "official" listing of issues that they are withholding the update for?  If you don't want Verizon to update your phone with an update that will not work, then switch to another phone or carrier, because, as my own personal history with Verizon and my Samsung Galaxy Nexus can prove, there is no such thing as a "perfect update."  Even after Verizon takes MONTHS to test an update, there can still be issues!  There is no way for Verizon to test every single detail in every single situation across America.  The best way to find issues is exactly the way Microsoft has been doing with Windows Phone OS, send it out and let the people test it for you!  Respond back and let them know the issues so they can fix it.  That is what the Developer Preview is for!

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AbeMan
Newbie

I was on the phone with Verizon regarding a problem with my Nokia 928 and the rep had to get a Nokia rep on the phone to help resolve the issue.  The Nokia rep said they (Nokia) are still testing the release from Microsoft and nobody (neither Nokia or Verizon) will give any hint of a release date. So any speculation (August, September, October, etc.) is as good a guess as any other date. But they all seem to feel the 8.1/Cyan update with Cortana will be available at some time in the future for the 928.

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rhaigler
Newbie

I am running WP 8.1 on my Nokia 928 from Verizon. I watched a video posted on youtube that showed how to install the "preview for developers". This install/update process took about 1.5-2 hours, but it works! I changed my home screen to a 3 column layout. I installed Cortana, and she works great! The "swipe" typing feature is wonderful and the new notification center is very convenient.

I suggest you simply watch a couple of the youtube instructional videos and then got for it. 8.1 is MUCH better than 8.0 and well worth the time to install!

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rednibkram
Specialist - Level 1


I also conference called Nokia & Verizon Rep.  However my story ends a bit differently.  I finally got the Verizon Rep to admit that the firmware (mind you, not the OS software) was sent to Verizon on July 15th for testing.  The reason they have to test it is because the firmware alters hardware on the device and Verizon needs to ensure these changes don't do anything to cause problems on their network (unexpected things do happen).  Once this testing is complete, they provide the approval for Nokia (now Microsoft Mobile OY) to push out the firmware (and OS update) to your phone through Verizon's network.  The problem I have with this is that Apple iPhones are either not required to go through this testing, or Verizon works with Apple to "pretest" the firmware changes before Apple releases the update.  Either way, we should be receiving this same option as paying customers who pay the same for our service as the Apple users do!  Blatant DISCRIMINATION!

Without going too much into detail, I was recently informed by someone at the Verizon Exec Office that the update for the Icon should be released sometime within the next "2 to 5 business days."  Lets hope I wasn't handed another line of b u 1 1!

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Paul_Willy
Enthusiast - Level 1

Nokia global support shows WP 8.1 testing on the 928.  For anyone supporting hundreds or thousands of Windows machines, the only smart choice is to properly test prior to deployment.  I do and can't fault VZW for wanting to determine what effect the new OS will have on their network as well as their customers phones.

I don't care what Apple does.

I do NOT want an update that causes issues with the phone functionality.  It is a fine phone and in the end it must remain a phone, not bricked or flakey.

You can see what phones are testing and what phones will never see the update.

Availability in North America - Nokia

rednibkram
Specialist - Level 1

You entire argument contradicts itself.  You are saying there are hundreds or thousands of Windows machines and therefore they must be tested to ensure they won't get bricked or cause a massive outage on the network.  I agree they must be tested, but it shouldn't take 6 freakin weeks!  Also, if you don't care what Apple does, what if their phone does something to the network because it wasn't tested first and the whole network goes blank and your Windows Phone won't work because Apple's "UNTESTED" phone broke the network.  Would you still not care then?  My fight is to ensure ALL phones are properly tested on the network in a VERY TIMELY manner (either pretested with the manufacturer or within a "not to exceed maximum testing time limt" by the network technicians.  Either way, no one manufacturer should be allowed the privilege of receiving an immediate update while the rest of us have to deal with this torturous, stressful, pain-and-suffering drama of waiting for Verizon to release our update.  It not only grants Apple users a benefit that we don't receive, but it grants Apple a leverage on sales that Android and Windows Phones don't have.  It is UNFAIR all the way around and MUST come to an end! 

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Not applicable

(Quote you wrote)

"Either way, no one manufacturer should be allowed the privilege of receiving an immediate update while the rest of us have to deal with this torturous, stressful, pain-and-suffering drama of waiting for Verizon to release our update."

(End Quote)

What pain and suffering? My lord it is only a cell phone. If the update gets to the device it gets to the device. It is not the end of the world.

I don't buy a phone for an update. I buy it to make and receive calls. Smartphones hey email and web when I need it but it is not the end of the world if I ever get any update.

As I said many times you will get an update when its available.

Constantly complaining about it does not get it sent out any faster.

I agree all updates if and when needed to be done; should be just like my apple phones, done by the maker of the devices.

But this is not a perfect world and things don't always work out perfect.

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rednibkram
Specialist - Level 1

Pain in my rear and suffering through this misery of waiting for my update.  You may not buy a phone for an update, but other people (like myself) do!  I bought this phone because when I purchased it, I was told by a Verizon salesperson that it would receive the Cyan firmware update "SHORTLY" (NOT 5 MONTHS DOWN THE LINE)!  So I agreed to purchase it BASED ON THIS INFORMATION, otherwise I would have purchased something else. 

As for your comment that "complaining about it does not get it sent out any faster," tell that to the Verizon Wireless Executive who called me the other day regarding my FCC complaint stating that it should be released within 2 to 5 business days.  If it isn't, I have her direct number and WILL be calling her back as well as recontacting the FCC.  You obviously work for Verizon or you wouldn't be backing their slow, lazy, careless work ethic!  No go back to playing with your iPhone!

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Not applicable

I don't work for Verizon in any manner or form. As I told you before nice try.

And if you just buy a device for an update then I question your mind functions.

I buy my devices to make and receive calls and text messages. An occasional use of the web etc.

If the device I purchased does the things I just wrote, I am happy.

I don't buy a device for an update. That is just crazy.

And I noticed the other post about your FCC complaint and the Verizon reply. Let me explain something to you, Verizon can tell you anything since you are on their complainer list. Let's see just when that update is released. Or let's here the excuse you will be given when it is not available.

Complain all you like. And because an Apple iPhone gets their updates faster and from Apple is not discrimination. I don't expect updates to my iPhone since it worked when I purchased it. In fact I purchased two since I stopped using my android phone.

My wife's android gets updates but like me she purchased for the style and screen size and storage capacity.

Not some update.

You have to learn to have patience.

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rednibkram
Specialist - Level 1

Complete BS!   It IS discrimination. (Definition:  Treatment or consideration based on class or category rather than individual merit; partiality or prejudice.)  If I am paying the same monthly fee for a service as an iPhone user and they are awarded the luxury of not having to wait for an update, yet I am forced to wait weeks or months for my update, then they are receiving a "consideration" based on their "category" of owning an iPhone.  There is no other reason for this injustice other than that they own an iPhone.  That is DISCRIMINATION!  

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Not applicable

Discrimatory practice would be if all factors are equal. Such as I have and iPhone and you have an iPhone yet Verizon gives me or in Apples case give me an update based on my length of service, length of using their devices versus those that just purchased one that is discrimination.

You having a Windows device and my iPhone getting updates or getting updates sooner versus you not getting any updates at all is not discrimination. The carrier does not have to update your device at all.

Microsoft can say Verizon, or AT&T or Sprint or T-Mobile here is an update for our devices, just push them out when you get the chance or not at all.

Many phone manufacturers have web sites where updates can be obtained. HTC comes to mind since I used the site in the past.

Discriminatory | Define Discriminatory at Dictionary.com

Discrimination - Wikipedia, the free encyclopedia

And as a customer you can purchase any device they offer. Iphones included. So no discrimination on Verizon's part.

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rednibkram
Specialist - Level 1

You are looking at the wrong "factors."  The service that I am paying for is the telecommunications service for the device that I purchased.  Part of that "service" is providing updated functionality distributed by the manufacturer of the device I purchased (since Verizon demands to test it before "allowing" the distribution of it, they are then claiming full responsibility over the distribution of it).  The actual device is irrelavant.  If you provide preferential treatment (pre-testing capabilities or no testing at all) to one user and their device over other users and their device, you are practicing discrimination, as you are giving special TREATMENT (no wait for updates) to a group of users based on the CATEGORY (iPhone users) they belong in. 

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rcschnoor
Legend

rednibkram wrote:

You are looking at the wrong "factors."  The service that I am paying for is the telecommunications service for the device that I purchased.  Part of that "service" is providing updated functionality distributed by the manufacturer of the device I purchased (since Verizon demands to test it before "allowing" the distribution of it, they are then claiming full responsibility over the distribution of it). 

That MAY be what you WANT to purchase, but it is not what Verizon is selling. You can't purchase from Verizon what it does not sell. Verizon sells a connection to its network. It DOES NOT sell a connection to its network with a promise that any specific device will EVER get an update. While most devices will get 1 or 2 updates throughout its life, they are not promised as part of your contract.Smiley Happy

rednibkram
Specialist - Level 1

I did not say they are selling the promise to update the device.  I'm not even saying they are responsible to update the device. I am saying that if they DEMAND that the update the device manufacturer is supplying be tested on their network first, then are claim RESPONSIBILITY to ensure that the testing be completed quickly or get out of the way and allow the manufacturer to update the device directly WITHOUT INTERFERENCE, just like Apple. 

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rcschnoor
Legend

Verizon requiring testing does not make them responsible for delaying the update. It simply means they are testing the update. If Verizon tests the update and sends it back for more work by the manufacturer, it is not Verizon's fault for the delay. It is the manufacturer's fault for not supplying an update which would pass testing. Simply because an update is presented for testing does not necessarily mean it will pass testing without further coding by the manufacturer.

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