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Cant open text message
dzylzy
Member

I cant get text messages from one of my contacts, I get the notification but it wont open.I also cant just go to my contact for this one person and have the text box pop up. I can go to new text and send one to them...  any ideas?

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Re: Cant open text message
vzw_customer_support
Customer Support

Wow! I know that connecting via text message is important dzylzy! Texting saves time so having this work is a priority for us! Is this person with Verizon Wireless? Do you know what type of phone they have? Review their contact and make sure your not blocking them. Try removing their contact and readding it? Keep us posted?


Kinquana_VZW
Please follow us on twitter @VZWSupport

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Re: Cant open text message
dzylzy
Member

This issue has been resolved. Thank you

>>Personal information removed<<

Message was edited by: Verizon Moderator

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Re: Cant open text message
kyderr
Member

Learning about the solution is helpful.  I have had text messages that would not open ever.  It's like they were corrupt.  The O/S seems to keep historical links (Back Button) to old text messages, but when those change or are deleted, it seems to get lost.

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