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Charging problem

My windows phone (HTC) needed to be charged.  I have been charging it for the past 3-1/2 hours and all its doing is moving from charging screen to windows icon and then the HTC name.  Over and over!  What is the problem?

Labels (1)
Re: Charging problem
Community Leader
Community Leader

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Charging problem
Customer Support

I rely on my phone to work well at all times and definitely want to make sure your charge is working, REBLAK59. Let's take a closer look into what's going on. What is the make and model of your device? Are you using the original charger? Are you able to power the phone up?




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