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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Checking for updates.... forever...
leatherlips
Member

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Every time I connect to my PC I'm getting the above, but it NEVER provides an update, just keeps "checking".  My phone also tells me there's an update available. 

Anyone know how to resolve this?

THANKS

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Re: Checking for updates.... forever...
TominqueBo_VZW
Verizon Employee

Hello,

I definitely understand your desire to have the most recent update on your device.  I would like to help.  Are you using the computer you originally used when you first connected your Trophy?  Please navigate here for further assistance and please advise me of your results.  Thank you.

You can also copy and past this link http://support.verizonwireless.com/pdf/system_update/trophy_instructions.pdf

TominqueBo

VZW Support

Follow us on Twitter at @VZWSupport

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