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Connection problems when roaming
jaxyanks
Member

I have a new HTC Trophy that works perfectly when I'm at home using my Wi-Fi, but cannot obtain a connection when I am out of the house. I have tried everything I could think of and Verizon customer support had no answer this morning to this problem. I love the phone, but am getting ready to pack it up and ship it back if this is going to be a continueing problem. Any ideas?

Thanks,

Jack

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Re: Connection problems when roaming
jaxyanks
Member

Problem solved by performing a complete reboot. Thanks,

View solution in original post

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Re: Connection problems when roaming
rensom
Member

have had same problem and tried absolutely everything but a hard reset.

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Re: Connection problems when roaming
bc3tech
Novice

uninstall HTC Connection Manager

Re: Connection problems when roaming
jaxyanks
Member

Problem solved by performing a complete reboot. Thanks,

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Re: Connection problems when roaming
SteveLV702
Member

I am having same problem...

Reboot = doesn't fix it..... phones comes back on and still no 3G connection

@b3tech  uninstall HTC Connection Manager - don't have a HTC Connection Manager installed....

Complete Restore = fixes it until go home and connect to wifi then once leave house same issue again.   sorry not gonna do a factory reset ever other day...

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Re: Connection problems when roaming
thejester77
Member

Hi Everybody...

This is the issue I have been trying to address for the last month... https://community.verizonwireless.com/message/766732#766732

Hard resetting your phone is an unacceptable answer, especially the individuals who have done it 4 or 5 times now with the problem still happening.  It's a data/network issue on Verizon that they wanted to pass the buck to HTC and Microsoft.  But I have done the research and it happens to iPhones and Droids on Verizon as well.

Here's a 3rd party backup software for all who dread/hate thinking about losing there data, apps, texts, etc... before hard resetting your phone. http://ultimate-networx.net/?p=382&lang=en

I have used this many of times before manually updating my Windows Phone 7 because I can't wait for Verizon to decide if we should get an update or not... Or there excuse is test the update first before deciding if we need it.  Even worse, Verizon Tech's don't even know this phone or OS enough to know what to look for, so why should they have final decision over what we really need and that is our UPDATES...

I have manually updated my phone about a week ago to (7.10.8107) hoping that that would fix the data connection issue... It didn't, but the disappearing keyboard is now fixed Smiley Happy as well as other fixes to the OS which make the phone run so much better.  If you decided you can't wait for the keyboard fix update (7.10.8107), MAKE SURE YOU READ THE INSTRUCTIONS and INSTALL THE ENGLISH LANGUAGE AND ANY OTHER LANGUAGE YOU HAVE CHECK MARKED IN THE KEYBOARD SETTINGS OF THE PHONE.  If not, you won't be able to access the calling features of the phone (meaning if you hit phone/verizon wireless icon it will hang and then go back to the home screen).  Also, you will have to update the phone to (7.10.7740.16) first (no language cabs needed).

That's where the backup software comes in handy, always and I mean always backup your phone first.  This 3rd party app only backs up the data, contacts, apps but No Zune Media (music, pictures or videos... but Zune remembers all your stuff so once you reconnect your phone back to Zune it will sync you files back to the phone) Smiley Happy

Now, the reason for this post.... Verizon knows of this issue and is going to be releasing a very important Software Update which will address our DATA/NETWORK PROBLEMS!!! 

Here's the link http://support.verizonwireless.com/system_update/trophy.html

And here's the version number that they will be releasing: 

new software update, 2305.13.20110.605; Radio: 1.53.00.12.01_23.17w.05.13U,

for your HTC Trophy with Windows® Phone.

Now the Million Dollar Question is this...  Is this update also going to have the disappearing keyboard fix... I don't know the answer 100% but the version numer is higher then (7.10.8107) I think...  the (2305.13.20110.605) is totally not a number that fall into suit with the rest of Microsoft's updates... And I have not seen this pop up in the Dude, Where's My Update App database...  So I'm thinking that someone at Verizon screwed this up when creating the PDF, which wouldn't surprise me since Verizon barely knows anything about this phone or OS.

So folks, I hope this helps...  And VERIZON IF YOUR READING/LISTENING, RELEASE THIS UPDATE NOW!!! NOT WEEKS OR MONTHS FROM NOW!!!

I literally have to dial into my voicemail just to:

A) Reconnect to Verizon Network

B) Push my data to the phone

C) Recieve my Voicemails (which I don't even get the calls or date/time stamp on the voicemail)

D) Text Messages

Verizon, this is UNACCEPTABLE and YOU NEED TO RELEASE THIS UPDATE NOW!!!

TheJester77

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