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Convoy 2, turn on usb mass storage keystrokes. Dead screen.
montejw360
Newbie
‎07-22-2016 10:45 AM

I am looking for help turning USB mass storage ON with a dead screen. Samsung Convoy 2.

I can get this far,

Menu (center button), 9 (settings), 2 (tools), 8 (usb mass storage?)

Can't figure out what to press after 8. I just need to download the pictures of the phone. I've looked at data recovery software, but they've all needed to have USB debugging turned on, and I don't know the keystrokes for that either. Can't find it with google.

Thanks,

Monte

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Re: Convoy 2, turn on usb mass storage keystrokes. Dead screen.
SuzyQ
Community Leader
Community Leader
‎07-22-2016 10:00 PM

Make sure the phone is connected to your computer via USB cable. THEN follow the menu sequence you stated...  the phone's SD card will show as a drive letter in your computer.   If you do not have a micro SD card with pics stored there, then this method does not work. 

You may want to try a third party program called BitPim to connect the phone to the PC and have the files on the phone viewable.  BitPim.org

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Re: Convoy 2, turn on usb mass storage keystrokes. Dead screen.
vzw_customer_support
Customer Service Rep
‎07-24-2016 10:58 AM

Lets work together to find what you are looking for. Here is a link to the prompts you would follow to turn it on http://spr.ly/6581BIxp7 Here are the steps for transferring pictures to the computer http://spr.ly/6582BIxpC Let us know if there is anything else that we can help with.

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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