I've had my Cosmos Touch for a couple of months now, and have been quite annoyed with the various ads that pop up on my screen with SOUND, that wakes me up in the middle of the night. I recently found a thread explaining how to unsubscribe from the "daily scoop", both the "Verizon Messages" and "Bonus messages", which I thought would take care of the problem. However, the ads are STILL popping up, and I must say, this makes me really really angry. I don't sleep well as it is, being 6 months pregnant, and I don't need my phone depriving me of more with talking ads that startle me out of sleep. Please provide me with a real solution to this.
melroy wrote:
I don't sleep well as it is, being 6 months pregnant, and I don't need my phone depriving me of more with talking ads that startle me out of sleep. Please provide me with a real solution to this.
While you're waiting for advice on what to do, I have a suggestion for you. Verizon has a website called http://www.verizonwirelesssurvey.com
On another forum, Verizon employees have said that the executives at Verizon take VERY seriously what customers say at that survey site. I believe very much that it will be worthwhile for you to notify them through that survey what you think of this Daily Scoop feature and of the way that this feature was implemented.
Thank-you for this—I just submitted feedback and hope that they'll realize how poor of a markteting maneuver it was to install automatic pop-up ads on their cell phones. I appreciate the suggestion!
However, my dilemma still remains. Are there any Verizon representatives that can help me solve my issue?
I had the same problem with Daily Scoop on my LG Revere.
I followed the instructions from the Verizon rep and they don't work. I had read on the Customer Reviews (under the LG Revere in the Verizon reviews) that turning off the Daily Scoop was not successful. Many users returned their phones because they were so frustrated by the Daily Scoop. The Daily Scoop goes into an endless loop .... saying "You are almost done. Get Daily Scoop" but it never arrives. It just keeps scrolling. When you go into the Daily Scoop>Menu>Options>BonusMsgs>Off, you can make the "Off" turn red but the radio button does not leave the ON position. So choosing Off does not actually shut it off. Same with the "Bonus Msgs".
I called Verizon tech support. They emailed Daily Scoop to tell them to stop sending "scoops" to my phone. The tech said that she will receive a confirmation in 2 days. Once she receives the confirmation, she will put a "block" on my phone so that Daily Scoop can no longer contact me. But she is doing this for the first time (and after several trips to the supervisor for advice) and is not positive that it will work.
She said the problem is that the app is pre-installed. It doesn't seem to want to be turned off.
Update: The Verizon tech received the confirmation from Daily Scoop. The tech has now put a "block" on my account to stop Daily Scoop. In 48 hours the existing Daily Scoop messages on my phone are supposed to disappear.
2nd Update: Success. I am no longer receiving Daily Scoop offers on my phone. 2 of the 3 previous entries in my Daily Scoop (Media Center>Browse and Download>Daily Scoop) remained in the phone for 3 days (after the 48 hour waiting period was up). They constantly scrolled "You are almost done. Get Daily Scoop". On the 4th day, they disappeared.
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