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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Denim update to my Icon Froze my phone

My Icon downloaded the update and has been stuck on the Verizon red screen of death ever since.  Waited about 40 minutes and then powered phone off and restarted - got to the same point.  It is stuck on the red screen.  Ideas?

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Re: Denim update to my Icon Froze my phone
Customer Support

Joslantick, yikes! Let's make sure that we get your device back up and running with no issues. Can you please try to press and hold the Power Button and the Volume Down Key until the device powers off then release (approximately 10 seconds). Keep us posted if this gets you past the red screen.

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Re: Denim update to my Icon Froze my phone

Did you have the Dev Preview installed? I think you're supposed to downgrade before you update if you do. This link mentions Cyan, but i guess it would apply to Denim as well.

Windows Phone 8.1 Preview users still need to downgrade their OS in order to get Lumia Cyan | Window...