Did a factory reset and all the apps needed to use phone are gone.

[ccjgrant]

I did a factory reset to go back to 8.1 from windows 10 mobile. When I reset the phone there are only 3 apps on the home screen. Cortana, Skype, and file explorer. No phone app, messaging app, no browser, windows store, email, nothing except for some basics in all apps. don't even have the settings app to try and update. Help

[primortal · Accepted solution]

Use the Windows Device Recovery Tool, FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA which will reload the ROM for your phone with all the apps.

[ccjgrant]

I have tried and when I plug the phone in and click on my device it just says reading device information. I've let it sit for 4 hours and it never finishes

[primortal]

I think your phone is on it's way out.  When using the Windows Device Recovery Tool it shouldn't take more than 5 minutes to detect your phone and provide you with the ROM to reinstall.

[ccjgrant]

hasn't anybody ever run across this before. It was working fine before. The only reason I reset the phone was because I was stuck on an old windows 10 build and it wouldn't update to the latest build. I was about 3 builds behind

[primortal]

Which phone is this?

[ccjgrant]

lumia 928

[primortal]

See if the steps in this post help, Windows Central Forums

[vzw_customer_support]

Ccjgrant-I appreciate your diligence with all the troubleshooting you have done on your phone. I believe before we deem your phone defective, that you reach out Windows Support at http://bit.ly/1YS9uL8. If there is nothing they can do then we will have to see what other options you have available at that time.

AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[47seijar]

I had an issue with my 928 and took it to a Microsoft Store. They worked on it for almost two hours, but in the end they were able to restore it to full working condition.