Does upper management realize how angry wireless customers are getting because of the delay in releasing WP 8.1 to Nokia phone customers? Many verizon wireless customers are very upset about how long Verizon is taking to release Windows 8.1 for Nokia phon
kubotajoe
Enthusiast - Level 2

Does upper management realize how angry wireless customers are getting

because of the delay in releasing WP 8.1 to Nokia phone customers? Many

verizon wireless customers are very upset about how long Verizon is taking

to release Windows 8.1 for Nokia phones. Some are very upset and starting

to feel there is no regard for keeping customers happy. Releasing "new"

Nokia Lumia phones with 8.1 without making it available to existing windows

phone 8.0 with Lumias they bought in this year. I like many other are

feeling Verizon is hoping the delay will push existing customers to the new

phones (and of course with upgraded or activation fees). Some at

Verizon should realize you will lose customers by this approach (even

if it only appears to be the approach).

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17 Replies
kubotajoe
Enthusiast - Level 2

I wish I knew how to contact someone high up to discuss this issue. Anybody have email address of VHW VP's?

DC4000
Contributor - Level 1

They don't care.

I saw a commercial with the M8 and Cortana talking and making Siri look stupid. Maybe there should be another commerical with Siri talking and then show the Lumia Icon being unable to talk. Now that would be realistic and funny.

"Hi, I am Siri and can talk. What about you Lumia Icon?"  

*silence*

"You cannot say anything?"

*crickets*

"Well, I can help Samuel L Jackson with his recipe for Guzpacho. Can you do that Lumia Icon?"

*tumbleweed rolls by*

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Not applicable

No offense but I would put that number at around 1% are angry. And I'm not be facetious when I say that.

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bsites1968
Contributor - Level 2

My Lumia Icon talks.  Cortana is AWESOME!  If you are waiting on Verizon instead of being proactive with the Developer Preview...well, shame on you!  Smiley Happy

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vzwenduser
Contributor - Level 2

bsites1968, isn't there issues with the Developer Preview? I remember reading somewhere that because firmware has not released that the Developer Preview has bad battery life. Also, are not there some extra updates in the Cyan that are not in the Developer Preview?

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LumiaIconUser
Contributor - Level 1

I've been on DP for about 3 or 4 months with the Icon (since I got it). I would not say I've had battery life issues, although I don't have anything but my old droid to compare to. The 2 things I've noticed that I hope Cyan will fix are sometimes flaky WiFi, and a slight delay when pressing the power button to screen turning on. I also understand the camera is supposed to get even better, and there will be the ability to record 5.1 sound.

I would say there is minimal risk in going to DP, especially now that MSFT seems to have solved the problem where DP was causing a problem installing Cyan (for those whose carriers have made Cyan available, of course).

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bsites1968
Contributor - Level 2

Yes, Cyan will add some updates that will allow features in Windows 8.1.1 to function and/or function better, BUT I haven't had any issues.  I certainly don't want to go back to merely Windows 8 now that I have the additional features of 8.1 and 8.1.1.  I'm VERY happy with my Icon and the Developer Preview.  I am hoping Cyan is released very soon, but am happy in the meantime!

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Tepid
Contributor - Level 1

So, I rolled back a couple of days ago to WP8 from WP8.1.1 DP

I couldn't take it any longer. I put WP8.1.1 back on, and it's been fantastic.

Would be even better if we had Cyan to go with it.

And yeah, people are pissed off, there are several forums,, and this is one of them

Windows Phone Central Forums Lumia Icon

http://www.wpcentral.com/lumia-cyan-and-what-it-brings-windows-phone-81

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Geebox
Contributor - Level 3

Windows Phone 8.1 Preview for developers is legit. The battery issue is because Cortana and other apps are set to work in the background. These are adjustable.

Get Windows Phone 8.1 now legitimately!

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Tepid
Contributor - Level 1

@VZWSupport #LumiaCyanUpdate #LumiaIcon @JoeBelfiore

Vote 'developer preview firmware for Lumia' - http://ow.ly/C5N8zv

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VZW-always-late
Enthusiast - Level 2

This is why I went Month to Month.  I knew they would screw up the Nokia.  This is the best phone in any Verizon store (except when someone has a 1020 in their pocket) and they just ignore it.  AT&T had the update out over a month ago!   Why is AT&T so awesome and Verizon so terrible?   If AT&T gets the next Nokia before Verizon, I'm headed back there.  This is just too frustrating.

updatemyphoneplease
Enthusiast - Level 2

I'm definately going back to at&t after this mess. Verizon should be embarassed.

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Ledsteplin
Contributor - Level 3

It's always greener on the other side. I frequent the iPhone forums, and I see more complaints there about AT&T than even T-mobile. I've been with Verizon 10 years, and never an Issue other than my ignorance. Great customer service.

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bsites1968
Contributor - Level 2

As stated in another thread, Verizon's silence on Cyan seems to be fueling animosity.  A good business practice is to respond with urgency and stay in communication with their customers.  Ignoring them or responding with incorrect information or pacification will create dissatisfaction.  It's always best to protect the company name with great communication.

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VZW-always-late
Enthusiast - Level 2
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barnfish
Enthusiast - Level 2

How appropriate.  I will share my Verizon windows phone experience with all my friends and family, it's a heartwarming story.  The Icon is a great phone, too - what a shame.  But, how appropriate.

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SickFreak
Specialist - Level 1

With everything that has happened (or not happened,) I wonder why VZW just doesn't say to its customers - "If you want to get what you want, go somewhere else!"

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